Terms of Service

1. Platform Operations & Independent Contractor Relationship

1.1. Marketplace Facilitator: Belle is a software marketplace only. It provides a platform for scheduling, matchmaking, and payment processing. Belle does not provide beauty services, does not employ Service Providers, and is not an agency, employer, or partner of any Service Provider.

1.2. Direct Contract: The agreement for the actual beauty service is formed strictly and directly between the Customer and the Service Provider. Belle is not a party to that agreement.

1.3. Independent Status: Every Service Provider operates as an independent business (Sole Proprietorship or LTD). Service Providers are solely responsible for their licenses, tax filings, sanitary equipment, and professional conduct.

2. Payment Architecture, Fees & Split Payments

2.1. Payment Facilitation: All payments are processed through third-party payment gateways integrated into the Platform (e.g. Stripe Connect, PayMe, or authorized Israeli credit processors).

2.2. Pre-Authorization (Hold): Upon booking a service, the Customer authorizes the Operator to place a temporary pre-authorization hold on their payment method for the total amount of the booking.

2.3. Split Payment Execution: Upon completion of the service:

• The Operator collects the transaction amount.
• The Platform Fee (commission) is retained automatically by the Operator.
• The net service fee is routed directly to the Service Provider's account or digital wallet.

2.4. Direct Settlement: Customers shall not make direct cash payments or off-platform transfers to Service Providers. Off-platform transactions violate these Terms.

3. Cancellations, Refunds & No-Shows

3.1. Cancellation Window: Customers may cancel a booking through the Platform up to 8 hours prior to the scheduled appointment without charge.

3.2. Late Cancellations & No-Shows: Cancellations made fewer than 8 hours before the scheduled time, or failure by the Customer to be present at the agreed location, will result in a 100% cancellation charge of the total service fee. This fee serves as pre-agreed liquidated damages to compensate the Service Provider for their reserved time and lost capacity, pursuant to applicable consumer protection laws regarding scheduled leisure and appointment services.

3.3. Provider Cancellations: If a Service Provider cancels an appointment, the pre-authorization hold on the Customer's payment method will be released in full, and the Customer will receive a complete refund if already charged. The Operator bears no further liability for Provider cancellations.

4. Health Declarations & Customer Obligations

4.1. Health Disclosures: Customers must inform the Service Provider in writing and verbally prior to the service about any medical conditions, skin sensitivities, allergies (including chemical or product reactions), pregnancy, or open wounds.

4.2. Safe Workspace: Customers must provide a safe, well-lit, clean, and appropriate workspace within their premises.

4.3. Respect and Conduct: Customers must treat Service Providers with dignity and respect. Any form of harassment, intimidation, threats, or physical or verbal abuse is strictly prohibited, will result in immediate service termination without refund, an immediate account ban, and potential reporting to law enforcement.

5. Limitation of Liability & Indemnity

5.1. No Performance Warranty: The Operator does not guarantee the quality, outcome, safety, or legality of services rendered by Service Providers. Ratings and vetting checks represent administrative metrics and do not constitute an endorsement or warranty.

5.2. Limitation of Liability: To the maximum extent permitted by law, the Operator shall not be liable for any direct, indirect, incidental, bodily, or property damages arising out of or in connection with services rendered by Service Providers at the Customer's premises.

5.3. Cap on Liability: If the Operator is found liable by a court of competent jurisdiction notwithstanding Section 5.2, the total aggregate liability of the Operator shall not exceed the Platform Fee actually collected by the Operator for the specific booking in dispute.

5.4. Customer Indemnification: The Customer agrees to defend, indemnify, and hold harmless the Operator from any claims, losses, liabilities, or legal expenses arising from the Customer's breach of these Terms, misconduct, or damage caused to a Service Provider or their equipment.

5.5. Service Provider Indemnification: The Service Provider agrees to defend, indemnify, and hold harmless the Operator from any third-party claims, tax liabilities, worker classification claims, or personal injury and property damage claims arising from their provision of services.

6. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Israel. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv-Yafo.